SUPPORT

We provide the client with the capability to truly own their investment in technology and to sustain an exceptional level of day to day readiness, as their systems are dynamically adapted.

Commercially the service is offered as a Service Level Agreement (SLA) or as a series of work authorisations to enable the client to manage their investment themselves once the corporate memory and readiness is established.

Providing business with the capability of accelerated value delivery in the following focus areas

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ACTIVE MONITORING AND PROACTIVE MAINTENANCE

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EXECUTIVE MANAGEMENT SUPPORT

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QUALITY TESTING SERVICE

Our clients environments are unique and to enable us to deliver effectively, we leverage on the following product sets and technical skills in our teams

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TOOLS

BugTracker
WorkTracker
System Diagnostic and
Monitoring Dashboards
Microsoft SQL Server
Microsoft SharePoint
Microsoft CRM
ASP.NET
Intersystems Cache
Ab Initio
MongoDB
Mobile - Apple IOS, BlackBerry, Android
Java
StaffWare
Oracle CRM
Oracle DB
Greenplum
FICO

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TECHNICAL SKILLS

System Quality and Load Testing
Problem Diagnostics
System and Database Management